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Monday – Friday: 6:00 a.m. – 4:00 p.m.ROC, CR-42 Roofing · AZ Lic. 000000VerifyGeneral liability and workers' compensation
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  • ROC, CR-42 Roofing · AZ Lic. 000000Verify
  • General liability and workers' compensation
(480) 555-0103
Gatehouse RoofingGilbert, Arizona
Request a roof walk
Request a roof walk

Leaks and repairs

Report a leak, one building at a time

Use the form below to tell us which building, which unit and whether water is coming in now. A manager or a board member can file it.

We answer the office line Monday to Friday, 6 a.m. to 4 p.m. Outside those hours, leave a message with the building and a callback number, and we will call when the office opens. If water is coming through a ceiling, call your management company's after-hours line as well.

Old weathered roof tiles with a lifted, broken section above a red-trimmed gable

After you report

What happens next

  1. 01
    First

    Step 1: We call back

    The office calls the person who filed the report and confirms the building and the access.

  2. 02
    Next

    Step 2: A visit to the building

    A technician finds where the water is coming in. It is often not where the stain is.

  3. 03
    Then

    Step 3: A written repair quote

    The quote says what was found, what the repair is and what it costs, with photos.

  4. 04
    After

    Step 4: The repair, logged

    The repair goes on the building's page in the roof log, so the next walk can see it.

Common causes

Where leaks in tile and flat roofs start

  • Underlayment

    Under tile, it wears out before the tile does, and the water runs down the felt to a low point.

  • Flashing and penetrations

    Vents, pipes and skylights are the usual first place a roof lets water in.

  • Drains and scuppers

    Clogged drains hold water on flat roofs. Clearing them before the monsoon is part of the care plan.

Report a leak

Tell us which building

The more the form says, the less the office has to ask.

Phone(480) 555-0103
Hours
Monday – FridayToday
6:00 a.m. – 4:00 p.m.
Saturday – SundayToday
Closed
Is water coming in now?

We read this form each business morning. We do not answer it overnight.

About leaks

Do you tarp a roof?

We can cover a damaged area when the roof can be reached safely. Whether that happens the same day depends on the weather, the access and the crew's schedule.

Who pays for a repair?

The association pays for common-area roofs, and the owner pays for a roof that belongs to a single unit. The management company can tell you which applies.

Will a repair void the warranty on a newer roof?

It can. Tell us if a roof was installed recently and we will check the paperwork before we touch it.